My phone broke and I don’t have my Friend Code. What can I do?
We don’t keep any personal information about our players, so we have no way to identify you or your game. Your friend code is the only thing that can help us in the event that you have a problem with the game.
If your phone broke and you don’t know what your Friend Code was in the game on that phone, unfortunately we cannot recover your game progress. You will need to install the app on your new device and start-over. Sorry! But this time, please make a note of your new Friend Code, keep it somewhere safe so that if your new phone breaks or gets lost, we can help.