The Game Says I Am Not Connected But I Am
A small number of our users seem to have a problem with the initial download of the app - if you are one of them we are sorry you are having this problem. The game has a lot of content and if you are trying to download on a slow connection or over a cellular network, it can sometimes stall and give you this message.
Here are a couple of things you can try to fix the problem:
- Please switch to a strong wi-fi network and try the download again - this has solved all of the cases we know about
- Check that your device has the correct date and time. If it does not, please correct it and try the download again
If you still have problems please do send us the details on this form.